FAQ
Do you have questions? Browse through our FAQ to get answers on how Virtual Piggy works, our certifications, how the parent and child accounts work, or how to integrate Virtual Piggy into your business.
General FAQ
General FAQ
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What are the benefits of integrating Virtual Piggy into a merchant’s checkout process?
Virtual Piggy allows the lucrative youth market to make purchases on a merchant’s site in a way that allows the merchant to be compliant with US COPPA Laws. Additionally, the merchant benefits from inclusion on the merchant listings on Virtual Piggy’s parent registration site. There are also a number of exciting co-marketing and co-promotion opportunities to drive business to their site.
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How easy is it for customers to use Virtual Piggy?
It’s easy for customers to use Virtual Piggy’s payment system; during checkout they click on the Virtual Piggy icon and enter their username and password. Virtual Piggy compares the purchase request against the child’s profile and “permissions” that have been established by the parent in the child’s profile. If all parental controls are met, Virtual Piggy sends the parents’ payment information and other data required to fulfill the transaction to the merchant’s payment processor for authorization and settlement. If required, Virtual Piggy also sends shipping instructions to the merchant.
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Will Virtual Piggy redirect customers away from the merchant’s site?
Virtual Piggy’s payment system keeps customers on the merchant’s site. The Virtual Piggy portal prompts the user to input their Virtual Piggy username and password and then if the purchase is approved Virtual Piggy sends over the credit card information and shipping address (if necessary).
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How do merchants integrate Virtual Piggy into their checkout process?
It’s an easy three-step process for merchants to integrate Virtual Piggy into their checkout process.
• Register with Virtual Piggy and set up a merchant account
• Virtual Piggy’s integration team works with you to provide seamless, individual transaction solutions
• Virtual Piggy becomes a checkout page option for your online customers -
How much does it cost merchants to use Virtual Piggy?
Virtual Piggy provides a fee structure based on a percentage of the sale and transaction volume with monthly billing.
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Will using Virtual Piggy increase sales?
Virtual Piggy means that the lucrative youth market will instantly be able to make purchases on your site without waiting for an adult to use their credit card. Additionally, the permissions established by parents on each of their children’s accounts protect merchants from friendly fraud resulting from unauthorized online purchases by children.
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What are the advantages for merchants to have consumers use Virtual Piggy over a credit or debit card?
Virtual Piggy eliminates the threat of friendly fraud caused by children’s unauthorized spending, since a child’s parent approves all transactions made using the platform. Virtual Piggy also takes care of complying with COPPA regulations on behalf of merchants, so they don’t need to worry about the hefty fines associated with selling to kids under 13.
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What retailers have incorporated Virtual Piggy into their sites?
Virtual Piggy has formed strategic relationships with gaming and online retailers and is actively looking for new business partnerships.
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What kind of retailers is Virtual Piggy looking to develop relationships with?
Virtual Piggy’s goal is to be available everywhere kids make purchases online. Virtual Piggy’s executives are particularly interested in developing further relationships with gaming, toys, action sports, youth retailers, consumer electronics and entertainment merchants and educational organizations.
General FAQ
Merchant FAQ
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What are the benefits of integrating Virtual Piggy into a merchant’s checkout process?
Virtual Piggy allows the lucrative youth market to make purchases on a merchant’s site in a way that allows the merchant to be compliant with US COPPA Laws. Additionally, the merchant benefits from inclusion on the merchant listings on Virtual Piggy’s parent registration site. There are also a number of exciting co-marketing and co-promotion opportunities to drive business to their site.
-
How easy is it for customers to use Virtual Piggy?
It’s easy for customers to use Virtual Piggy’s payment system; during checkout they click on the Virtual Piggy icon and enter their username and password. Virtual Piggy compares the purchase request against the child’s profile and “permissions” that have been established by the parent in the child’s profile. If all parental controls are met, Virtual Piggy sends the parents’ payment information and other data required to fulfill the transaction to the merchant’s payment processor for authorization and settlement. If required, Virtual Piggy also sends shipping instructions to the merchant.
-
Will Virtual Piggy redirect customers away from the merchant’s site?
Virtual Piggy’s payment system keeps customers on the merchant’s site. The Virtual Piggy portal prompts the user to input their Virtual Piggy username and password and then if the purchase is approved Virtual Piggy sends over the credit card information and shipping address (if necessary).
-
How do merchants integrate Virtual Piggy into their checkout process?
It’s an easy three-step process for merchants to integrate Virtual Piggy into their checkout process.
• Register with Virtual Piggy and set up a merchant account
• Virtual Piggy’s integration team works with you to provide seamless, individual transaction solutions
• Virtual Piggy becomes a checkout page option for your online customers -
How much does it cost merchants to use Virtual Piggy?
Virtual Piggy provides a fee structure based on a percentage of the sale and transaction volume with monthly billing.
-
Will using Virtual Piggy increase sales?
Virtual Piggy means that the lucrative youth market will instantly be able to make purchases on your site without waiting for an adult to use their credit card. Additionally, the permissions established by parents on each of their children’s accounts protect merchants from friendly fraud resulting from unauthorized online purchases by children.
-
What are the advantages for merchants to have consumers use Virtual Piggy over a credit or debit card?
Virtual Piggy eliminates the threat of friendly fraud caused by children’s unauthorized spending, since a child’s parent approves all transactions made using the platform. Virtual Piggy also takes care of complying with COPPA regulations on behalf of merchants, so they don’t need to worry about the hefty fines associated with selling to kids under 13.
-
What retailers have incorporated Virtual Piggy into their sites?
Virtual Piggy has formed strategic relationships with gaming and online retailers and is actively looking for new business partnerships.
-
What kind of retailers is Virtual Piggy looking to develop relationships with?
Virtual Piggy’s goal is to be available everywhere kids make purchases online. Virtual Piggy’s executives are particularly interested in developing further relationships with gaming, toys, action sports, youth retailers, consumer electronics and entertainment merchants and educational organizations.
Parent FAQ
Parent FAQ
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Is Virtual Piggy safe for kids to use?
Virtual Piggy was developed to provide a secure mechanism for children to shop online in a parent approved, controlled and monitored environment. Virtual Piggy is the first and only technology that allows merchants to sell to children in a COPPA environment. Virtual Piggy has also achieved TRUSTe certification ensuring compliance with privacy laws.
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What are COPPA and TRUSTe?
COPPA is the Children’s Online Privacy Protection Act, a US federal law enforced by the Federal Trade Commission (FTC). It is designed to protect the privacy of children under the age of 13 on the Internet by limiting the amount and type of information Web sites can collect from them without first obtaining parental consent.
TRUSTe is a nonprofit organization that operates the world’s largest privacy seal program, certifying websites including leading online portals and brands like Yahoo, Facebook, Microsoft, Apple Inc., IBM, Oracle Corporation, Intuit and eBay. -
How does Virtual Piggy work?
Parents set up a Virtual Piggy account to manage their children’s spending and saving. Parents set the parameters for each child’s spending and choose how they would like to be alerted of their purchases and whether or not they would like to approve each transaction.
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How do I know what my kids are spending their allowance on?
Virtual Piggy’s parental dashboard pulls your child’s spending into easy to read pie charts and graphs. This makes it easy to talk about budgets and can lead to conversations about priorities and savings.
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Can I set different spending limits for my children?
Yes, parents can set up personalized accounts for each of their children tailoring each child’s profile to their needs, interests and independence levels.
Parents can then manage all their family’s profiles from one easy to use dashboard. -
Do I need to approve every purchase my kids make?
Virtual Piggy’s flexible system allows parents to chose how much independence to give their children. Parents can put in place parameters of how money can be spent in what categories or at what retailers and then let Virtual Piggy do the rest. Or parents can choose to be notified and asked for verification before each transaction is completed.
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Can my children max out my credit card on Virtual Piggy?
Children can only spend the funds their parents give them access to, protecting your credit card from unauthorized purchases.
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How is Virtual Piggy different from a children’s bank account?
Virtual Piggy doesn’t store funds like a bank, the platform enables kids to budget, spend and track their online purchases. Virtual Piggy’s technology acts as a safety net for their parent’s credit card so that only approved purchases can be made.
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What is a good age to start using Virtual Piggy?
As soon as you feel that you would give your child a small amount of money to spend on an item of their choice they are ready to use Virtual Piggy. The safeguards that are put in place mean that they will not be able to overspend and you’ll be able to track where the money is spent. Your kids are never too old for Virtual Piggy; it’s ideal for teenagers and college students to help them manage their money responsibly as they begin to be responsible for larger amounts of money.
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Am I transferring funds into my child’s account?
No, Virtual Piggy does not store funds. Virtual Piggy acts like a safety net for your credit card. If a requested purchase complies with the rules set up on that account and receives parent approval, Virtual Piggy’s technology allows the purchase to go through on the credit card associated with that account.
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What happens if my child reaches their limit?
If a child reaches their spending limit for the day, week or month their requested purchases will not go through. A note will be sent to their parent who can decide if they want to authorize additional funds or not.
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How can parents use Virtual Piggy as a learning tool?
Virtual Piggy’s pie charts and graphs make it easy to discuss budgets, spending and saving as a family. Kids can easily look at how much funds they have available for different spending categories.
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Can my child receive gifts through Virtual Piggy?
Family and friends can view a child’s wishlist and buy these items for them.
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How is Virtual Piggy different from gift cards?
Unlike gift cards, parents can track what items are purchased on Virtual Piggy. Parents can also allocate funds for different categories and since the money is not spent upfront there’s never any leftover funds to go to waste.
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Can my child check their balance on Virtual Piggy?
Kids and parents both have access to the Child’s charts and graphs that allow them to see what funds have been used and what is remaining. Visualizing their spending in this way helps kids learn valuable budgeting skills.
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Is there a minimum amount of funds needed to keep the account active?
No, since Virtual Piggy does not store funds there is no minimum amount needed to keep the account active.
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How have children responded to Virtual Piggy?
The kids who have seen Virtual Piggy in action can’t wait to have their parents set up an account for them. They are eager to be able to use their allowance for online purchases as well as being able to see how much money they have left in a certain category.
Marketing FAQs
Marketing FAQ
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How does Virtual Piggy appeal to kids?
Virtual Piggy empowers kids to be able to participate in e-commerce transactions without having to have their parent make the purchase on their behalf.
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How does Virtual Piggy help retailers better understand the youth market?
The Virtual Piggy platform enables retailers to utilize predictive modeling based on the customer profile and past purchases while upholding COPPA regulations, meaning that the retailer doesn’t collect the underage user’s data.
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Is Virtual Piggy an expert on young consumers?
Absolutely, Virtual Piggy analyzes data from purchases and wish lists to report on what products and categories are trending with different segments of the youth demographic.






